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October 31, 2023

Why Google Business Profile?

Google Business Profile (GBP), formerly Google My Business, is a free tool from Google designed to establish a business's online presence on Google and Google Maps.

A well-optimized GBP allows you to stand out, attract new patients, and build a strong online reputation. This tool enhances your clinic's online visibility and boosts its presence on Google Maps. GBP facilitates a space for positive reviews and clear, comprehensive information that builds client trust and prompts people to choose you. Moreover, regular profile posts about news, promotions, and other informative content can foster customer engagement and inspire them to interact with your clinic.

Optimize your GBP

Start by providing relevant information, such as opening hours, address, phone number, and your clinic's website address, so patients can easily make appointments and contact you. Adding links to your Facebook, Instagram, and LinkedIn pages can also be beneficial, as many clinics use social media to share their activities.

Another key aspect is review management. Encourage satisfied customers to write positive reviews on your profile. For example, you can collect reviews through email signatures, surveys, or incentives. Respond professionally, efficiently, and promptly to all positive or negative comments. Doing so demonstrates your commitment to patient satisfaction, strengthening your credibility and online reputation. Finally, add high-quality photos to showcase your clinic's welcoming atmosphere and highlight your services and products.

Strengthen your GBP with robust tools

Using Google Analytics lets you track and analyze the performance of your profile. This tool provides valuable data on views, interactions, and user behaviour, enabling you to adjust your strategy effectively.

Regular posts are crucial to attract potential customers. Sharing news, promotions, and relevant information keeps visitors interested and prompts them to choose your services.

Lastly, the Questions & Answers feature is an opportunity to communicate directly with your patients. By answering questions and providing useful information, you enhance the quality of your listing and strengthen patient trust.

Looking to increase your online visibility, retain your patients, and attract new ones? Develop your Google Business Profile today! If you need assistance, don't hesitate to contact OSI at


About OSI Group

Founded in 1982, OSI Group is a leader in developing value-added services for independent optometry clinics throughout Canada. In addition to these services, OSI Group has developed Optosys Solution, a comprehensive clinic management software dedicated to vision professionals.

Always innovating, we exist to simplify your operations, elevate the patient experience, and champion independent optometry across Canada.

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