Work for a team that is

OSI Group (Optometric Services Inc.) is Canada’s leading network of independent optical clinic owners. We offer various services to our members, owners of independent optical clinics, such as Financial, Marketing, Web and IT services. Within the IT department, our company has developed a software (ERP) for patient management software for optometrists and opticians: Optosys.

Our Optosys software includes the best integrated solutions for the daily operations of a clinic, from online patient appointment scheduling to inventory management and performance indicators, including electronic medical records, paperless exams, connections to specialized equipment and electronic orders sent to laboratories. Currently, our software is used in optical clinics across Canada as well as in schools to train young professionals!

We would like to find someone to ensure the quality of the Support Service currently offered to our users by answering their requests and solving technical problems remotely. Moreover, if you have the desire to grow and advance professionally, this position is for you! As a growing company, you will have the opportunity to grow within our team and eventually become a software implementation specialist.

If you like to take on challenges within a company that promotes a friendly work environment and whose technological innovation is at the heart of its daily activity … don’t wait any longer and join us!

Your main responsibilities:

Under the supervision of the Implementation & Support Director, the Software Support Agent will:

• Respond to users’ service calls (telephone and email) and handle all requests (support, information, training, technical problem solving);
• Maintain strong customer relationships by responding quickly to questions in a professional manner;
• Become an expert of our software in order to guide our users in the use of our software;
• Participate in the development of technical documents and improve existing ones to enrich the knowledge bank.

What do you need to succeed?

• 1–3 years of experience in customer service / support;
• Experience in a call centre;
• Perfectly bilingual: English and French;
• Tech savvy, with the ability to learn and utilize new technology tools efficiently;
• Customer orientation and ability to adapt to different types of customers;
• Ability to work under pressure, alone or in collaboration with the team;
• Ability to multi-task, prioritize and manage time effectively;
• Excellent technical problem solving skills;
• Strong verbal and written communication skills;
• Knowledge of the optical industry (an asset).

Why choose OSI Group?

To remain number 1 throughout Canada, we’re a company that has to put people first— our members, our partners, and, most crucially, our colleagues. To foster employee fidelity, we offer:

• Competitive salaries
• Employee and Family Assistance Program (EFAP)
• Company coverage for eye exams, eyewear, and contact lenses
• Group benefits
• Telemedicine services
• Hybrid work position (Remote + office)
• Free parking at the office
• A supportive work environment that values family and professional growth!

Position to be filled: Immediately

Type of position: Permanent and full-time

Schedule: 40 hours, Monday to Friday

Location: Montréal (Île-des-Sœurs) + remote (hybrid)

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Who is OSI Group?

With a national network of 850+ clinics and more than 1,500 optometrists, OSI Group has been championing independent optometry for more than 35 years. Passionate, loyal, and constantly innovating, we’re the largest buying group of its kind in Canada. Every day, we work hard to equip members with an arsenal of winning solutions to propel their practices in an ever-shifting industry landscape. We provide our members with various services: group discounts, centralized billing, clinic management software e-commerce solution, business support continuing education and peer-to-peer events. Innovating and simplifying our Member’s daily life is at the heart of our actions.

Position Summary:

Reporting to the National Business Development Director, the Regional Account Manager will be responsible for promoting OSI products and services to Eye Care Professionals. We are looking for a Regional Account Manager who will act as a practice advisor, and support clinic development in Manitoba, Saskatchewan and Northern Ontario. Our members are all full scope Optometrists creating unique patient care experiences in their independently owned clinics. You will be able to deliver corporate quality support tools with a customized approach that makes each clinic different yet successful.

OSI Group values a candidate who can:

• Recruit new OSI clinic members and promote services to existing members;
• Assist clinics in accessing OSI services that fit their needs;
• Maintain a high satisfaction level of OSI members;
• Drive member loyalty;
• Increase adoption of our web-based solutions;
• Provide in clinic and online training;
• Use Key Performance Indicators to monitor success;
• Recommend ways to implement new strategies for growth;
• Be aware market trends in the eyecare industry.

Required skills:

• Ability to establish trusted relationship with customers;
• Proven skills in territory management and business development;
• Good business sense and professionalism;
• Effective time management and organization skills;
• Can-do, solution oriented attitude;
• Has a car and a valid driver’s license.

Desired skills:

• Understand the needs of optometric and/or optical professionals;
• Training and coaching experience;
• Knowledge of web technologies.

Why choose OSI Group?

To remain number 1 throughout Canada, we’re a company that has to put people first— our members, our partners, and, most crucially, our colleagues. To foster employee fidelity, we offer:

• Competitive salaries
• Employee and Family Assistance Program (EFAP)
• Company coverage for eye exams, eyewear, and contact lenses
• Group benefits and Telemedicine services
• Remote work position
• A supportive work environment that values family and professional growth!

Position to be filled: Immediately

Type of position: Permanent and full-time

Schedule: 40 hours, Monday to Friday

Apply

With a national network of 850+ clinics and more than 1,500 optometrists, OSI Group has been championing independent optometry for more than 35 years. Passionate, loyal, and constantly innovating, we’re the largest buying group of its kind in Canada. Every day, we work hard to equip members with an arsenal of winning solutions to propel their practices in an ever-shifting industry landscape.

Currently, we’re on the hunt for an A+ Business Development Specialist!

It’s a brand-new position for the company, which means whoever fills it has the chance to shape the role and set the course. The responsibilities will evolve according to your talents and the company projects. If you embrace new challenges and want to work for a company that genuinely values your input and vision, let’s talk.

Position Summary:

Reporting to the National Business Development Director, the Business Development Specialist will be responsible for developing our network and promoting OSI management software Optosys and digital services to Optical stores across Ontario, specially Eastern Ontario. You will be able to deliver quality support tools with a customized approach that makes each clinic different yet successful.

Tasks and responsibilities:

• Research and identify new business opportunities to develop our members’ network
• Build a pipeline of qualified prospects through networking, cold and warm calls at all levels, and referral generation
• Create and position compelling value proposals to potential customers
• Meet with Eye care professionals face to face or over the phone in addition to fostering and developing relationships with them to promote OSI services that fit their needs
• Participate in pre-sales process through building custom demo environments (in clinics or online)

Required skills:

• Experience working with optical clinics as a sales representative or in a managerial position
• Experience using Optosys management software or a similar software (an asset)
• Experience in customer service
• Experience using CRMs
• University diploma or you are a graduate from an Opticianry Program

Your profile:

• You’re professional and responsible
• You have great computer skills
• You work autonomously, are versatile, flexible, and adapt to shifting situations
• You take initiative and adopt a proactive approach
• You have excellent judgment, and you are result oriented;
• You have A+ organizational skills, manage your priorities, and meet deadlines
• You have a keen sense of customer service, good interpersonal skills, and a penchant for building and maintaining relationships
• You take a positive attitude and engage easily with a dynamic work environment
• You’re a team player with a collaborative spirit
• You have a car and a valid driver’s licence.

Why choose OSI Group?

To remain number 1 throughout Canada, we’re a company that has to put people first—our members, our partners, and, most crucially, our colleagues. To foster employee fidelity, we offer:

• Competitive salaries
• Employee and Family Assistance Program (EFAP)
• Company coverage for eye exams, eyewear, and contact lenses
• Group benefits and Telemedicine services
• Remote work position
• A supportive work environment that values family and professional growth!

Position to be filled: Immediately

Type of position: Permanent and full-time

Schedule: 40 hours, Monday to Friday

Location: Eastern Ontario (Remote)

Apply